What’s Working.
What’s Holding Your Business Back.
It’s hard to see your business clearly from the inside. The Strategic Business Review steps back to assess how your business is experienced in practice, where friction appears, what may be quietly holding performance back and the potential you may not see yet.
For owners and operators looking to improve their business through clear, unbiased judgment.
First Impressions
What people experience before they engage, including signage, digital touchpoints, and initial interactions.
Customer Journey & Flow
How people move through the business, where hesitation, confusion, or friction appears.
Operational & Human Signals
What behaviors, tone, and internal habits communicate intentionally or unintentionally.
Communication & Clarity
Language, cues, and materials that shape understanding, confidence, and decision-making.
Gaps & Priorities
Key gaps between intention and reality, with prioritized focus areas for improvement.
WHY THIS EXISTS
Most consumer-facing businesses don’t struggle because of one major flaw. Performance erodes through small, compounding issues that go unnoticed from the inside. When experience, operations, or communication lack clarity or consistency, people don’t complain. They disengage. This review surfaces those issues early and highlights where focused changes can have the greatest impact.
75%
Of revenue from most businesses come from regular clients
5-7x
More expensive to acquire a new customer than to retain an existing one
5%
Increase in customer retention can boost profits by 25% - 95%
This is for you
What You'll Get
A Strategic Business Review
An objective, first-hand account of how guests experience your business.
Strengths and Friction Points
What’s driving positive moments. And what’s quietly holding the experience back.
High-Impact Priorities
The few changes that will make the biggest difference first.
Clear Next Steps
Practical recommendations you can act on with confidence.